Support

Support

Frequently Asked Questions

General Questions

Click on the "Login" link on the top right of the home page to get to the login screen. Type your credentials into the username and password fields and click the "Login" button to access your account. You may also log in through the AMS Portal.

Please use our Contact Us form for all technical-related questions. A representative will respond to your question within 24 hours.

After logging in, click on My Account. Click on the edit tab (upper right, under My Account). Type your new password into the "password" and "confirm password" fields and save.  After logging in, you may also change your password in your user account.

You may request a new password by clicking Request New Password from the login screen.  A new password will be sent to the email address on record for your account.

Unfortunately, there is no discount on any retail items.

Please confirm all purchases before you complete them as we are unable to provide refunds for any of our products.

If you have received a book that is damaged, please use our Contact Us form and reference your order number to receive a replacement copy.  Damaged books will be replaced if notified within 60 days of receipt.

Purchasing and Checkout

All orders are typically shipped within 24-48 hours.  Please consider this one to two day turnaround time when selecting your shipping method.

Only credit card payments are accepted through the online store. If you would like to use another form of payment, please use the Contact Us form to make the arrangement.

A charge will immediately appear on your bank statement for your purchase.

eBooks

The eBook files for sale on this site are protected with Digital Rights Management (DRM) and you will need Adobe compatible software to read the file. This software guide will help you determine what application you need to read the file depending on the device you are using. Download the Software Download and Authorization instructions.

Software Compatible With Your Computer:

Adobe Digital Editions is a free app compatible with your computer that can read ePub eBook and PDF eBook formats.

Bluefire Reader is a free app compatible with your computer that can read ePub eBook and PDF eBook formats.

Software Compatible With Your iOS Device:

Adobe Digital Editions is a free app compatible with your iOS device that can read ePub eBook and PDF eBook formats.

Bluefire Reader is a free app compatible with your iOS device that can read ePub eBook and PDF eBook formats.

Software Compatible With Your Android Device:

Adobe Digital Editions is a free app compatible with your Android device that can read ePub eBook and PDF eBook formats.

Bluefire Reader is a free app compatible with your Android device that can read ePub eBook and PDF eBook formats.

Our eBooks can be read on several devices for your convenience. The ePub eBook fils can be read on a personal computer, eReader or handheld device.

Visit the FAQ section for information on the software that is required to read the eBook file on a computer or handheld device.

Download the File Download Instructions for information on your specific device.

eBooks that are copy-protected with DRM must be downloaded and read using Adobe Digital Editions or software that is compatible with Adobe DRM.  Adobe® Digital Editions software offers an engaging way to view and manage eBooks and other digital publications. Use it to download and purchase digital content, which can be read both online and offline.  You must register your Adobe Digital Editions account in order to read our DRM protected content.  Visit the Adobe Digital Editions website to learn more.

Yes. After logging into our online eBook store, click on My Account at the top of the page, then click on My eLibrary. You may also access your My eLibrary from your user account.

For complete instructions on how to download and authorize Adobe Digital Editions and Bluefire Reader to your computer, iOS device and Android device download the Software Download & Authorization guide

 

Download Adobe Digital Editions to your Computer

 

Download the appropriate version (Mac or Windows) of Abode Digital Editions.

Run the installer on your device to complete the download.

 
 

Authorize Adobe Digital Editions on Your Computer

After you have installed Adobe Digital Editions, authorize Adobe Digital Editions from the Help Menu.

 

Select Adobe ID as the eBook Vendor and enter your Adobe ID and Password. Click Authorize.

 

For complete instructions on how to download and authorize Adobe Digital Editions and Bluefire Reader to your computer, iOS device and Android device download the Software Download & Authorization guide

 

Download Abode Digital Editions to Your Android Device

Search for Adobe Digital Editions in the Play Store.

 

Install Adobe Digital Editions App on Android Device

Install and follow the prompts to complete the download.

 

Authorize Adobe Digital Editions on Your Android Device

Once installed, you will see the home page with one sample eBook. To access the authorization settings, click the three horizontal bars to access the settings.

 

Select Settings.

Authorize Adobe Digital Editions on Your Android Device

Click Authorize.

Authorize Adobe Digital Editions on Your Android Device

Enter your Adobe ID and Password. If you do not have an Adobe ID, you can create one by clicking create an Adobe ID.

Authorize Adobe Digital Editions on Your Android Device

You will receive a message that your device has been successfully authorized.

For complete instructions on how to download and authorize Adobe Digital Editions and Bluefire Reader to your computer, iOS device and Android device download the Software Download & Authorization guide

 

Download Adobe Digital Editions to your iOS Device

Download Abode Digital Editions.

Click  Download on the App Store to download from the Adobe website or search for Adobe Digital Editions in your App Store.

 

Install Adobe Digital Editions App on iOS Device

Click GET to download the app.

After the download is complete, Adobe Digital Editions will be available on your device.

 

Authorize Adobe Digital Editions on Your iOS Device

Once installed, you will see the home page with one sample eBook. To access the authorization settings, click the three horizontal bars to access the settings.

 

Select Settings.

 

Authorize Adobe Digital Editions on Your iOS Device

Click Authorize.

 

Authorize Adobe Digital Editions on Your iOS Device

Enter your Adobe ID and Password. If you do not have an Adobe ID, you can create one by clicking create an Adobe ID.

 

Authorize Adobe Digital Editions on Your iOS Device

You will receive a message that your device has been successfully authorized.

 

Install and authorize Adobe Digital Editions with your Adobe ID.

Authorize your NOOK

  • Connect your NOOK to your computer.
  • Start Digital Editions (Note: If you were already using Digital Editions, restart it so that it will find your NOOK device and start the Device Setup Assistant).
  • Click Authorize Device.
  • Click Finished to complete the process.

Your NOOK will now be listed/show up as one of your Bookshelves in Adobe Digital Editions—which means you’re ready to transfer books from your Adobe Digital Editions Library.

Downloading and transferring books from your Kobo Library

  • Sign into your Kobo account.
  • Go to your Kobo library, and click the Adobe DRM epub link.
  • You will be prompted to download or open an .acsm file. NOTE: If you downloaded a book and received an .acsm file, it is because the .ascm file is the license for the eBook you bought. To download the book, just open the .acsm file using Adobe Digital Editions.
  • Click Open, and the Adobe Digital Editions application will open up.
  • Adobe Digital Editions will open the file (which is a license for your book), download the rest of your book, and add it to your ADE library.
  • While you’re still in Digital Editions drag your book from your ADE library to the NOOK device listed under Bookshelves

Where to find your book on NOOK

Once the Kobo book has been transferred to your NOOK, it will appear in the My Files section of your library on your NOOK. There will be a folder called Digital Editions.  Once you tap on the Digital Editions folder, the eBook files transferred will appear on the screen, ready to open and read.

No, but you can always return to this website to download copies of your purchased eBook.

Yes.  Login to your account and re-download your title from the My eLibrary tab. You may download your eBook on up to 6 different devices.  Each device must be authorized using your Adobe ID.

Content is added to our eBook program on a regular basis. If you don't see the title you're looking for now, it may be available soon, so stay tuned. You can also email us with your requests.

ePub and PDF titles that are DRM protected are readable offline on a computer or handheld device using the free software Adobe Digital Editions.

Intro to eBooks

The term eBook refers to an electronic version of a book. Our eBooks are protected with Digital Rights Management (DRM) and require specific software to download and read. For more information on the required software, download the Software Download and Authorization instructions. The most important consideration when purchasing an eBook is what device you intend to view the book on.

ePub eBook: The ePub eBook will automatically adjust to fit your screen. These eBooks do not include page numbers, and the text reflows as the reader increases or decreases the font size.  ePubs can be read on an eReader, your computer, or on an iOS or Android device using Adobe Digital Editions or other software you choose.

PDF eBook: The PDF eBook has a static layout with set page breaks. This format is best viewed on a device with a large screen because the font size does not adjust to fit your screen like it does in the ePub and Mobi file. Although you cannot adjust the font size to fit your screen, you may zoom in on a page or image. The PDF eBook can be read on an eReader, your computer or on an iOS or Android device using Adobe Digital Editions or other software you choose.

These books have the following restrictions to prevent the content from being posted or shared:

  • The provided link may be used on 6 different devices at different times.
  • This link is accessible from the original email.
  • Access may be restricted to use by a single consumer with authentication through an Adobe ID.
  • The downloaded file may not be transferred to a different device.
  • The eBook may not be shared with another user.
  • The eBook file may not be copied.