Support

Support

Frequently Asked Questions

General Questions

Click on the "Login" link on the top right of the home page to get to the login screen. Type your credentials into the username and password fields and click the "Login" button to access your account. You may also log in here.

Please use our Contact Us form for all technical-related questions. A representative will respond to your question within 24 hours.

After logging in, click on My Account. Click on the edit tab (upper right, under My Account). Type your new password into the "password" and "confirm password" fields and save.  After logging in, you may also change your password here.

You may request a new password by clicking Request New Password from the login screen.  A new password will be sent to the email address on record for your account.

Unfortunately, there is no discount on any retail items.

Please confirm all purchases before you complete them as we are unable to provide refunds for any of our products.

If you have received a book that is damaged, please use our Contact Us form and reference your order number to receive a replacement copy.  Damaged books will be replaced if notified within 60 days of receipt.

eBooks

The rental period begins when you first download your eBook, and ends at the completion of the specified rental period.

No, but you can always return to this website to download copies of your purchased eBook.

Yes.  Login to your account and re-download your title from the My eLibrary tab. You may download your eBook on up to 6 different devices.  Each device must be authorized using your Adobe ID.

eBooks that are copy-protected with DRM must be downloaded and read using Adobe Digital Editions or software that is compatible with Adobe DRM.  Adobe® Digital Editions software offers an engaging way to view and manage eBooks and other digital publications. Use it to download and purchase digital content, which can be read both online and offline.  You must register your Adobe Digital Editions account in order to read our DRM protected content.  To download or read more about Adobe Digital Editions click here.

Content is added to our eBook program on a regular basis. If you don't see the title you're looking for now, it may be available soon, so stay tuned. You can also email us with your requests.

Yes. After logging into our online eBook store, click on My Account at the top of the page, then click on My eLibrary. You may also access your My eLibrary here.

PDF titles that are not DRM protected may be read offline on a computer or handheld device using the latest free version of Adobe Reader.

ePub and PDF titles that are DRM protected are readable offline on a computer or handheld device using the free software Adobe Digital Editions.

Offline content may also be read using any eReader compatible device, see our eReader Hardware Guide for more details.

 

Purchasing and Checkout

All orders are typically shipped within 24-48 hours.  Please consider this one to two day turnaround time when selecting your shipping method.

Only credit card payments are accepted through the online store. If you would like to use another form of payment, please use the Contact US form to make the arrangement.

A charge will immediately appear on your bank statement under the name "Direct From Publisher" for the purchase of your e-books at http://www.sheridanbooks.com.

Intro to eBooks

The term eBook refers to an electronic version of a printed book. eBooks can be read on a variety of devices in addition to eReader software on devices such as mobile phones and personal computers. The most important consideration when purchasing an eBook is what device you intend to purchase the eBook for. eBooks in ePUB and PDF format may be read on several eReader devices (Sony Reader, B&N Nook, for example). The Amazon Kindle uses the MobiPocket file format. All Apple devices with the Stanza app installed will automatically download eStorefiles.

eReader devices are hardware devices that function primarily to display eBooks.

eReader software is a program that allows the reading of eBooks (or non-native eBook formats) on additional hardware devices, such as personal computers or mobile phones. An example of eReader software is the free Stanza app which is designed to read ePUB format books on Apple devices. Stanza 3.0.3 will also read eBook PDF files, but PDFs are not optimized for small screens, so the reading experience on handhelds may be inferior to the experience with ePUB. For more information see our eReader Software Guide.

The eBook format you choose must be compatible with your eReader device or the eReader software you wish to use. For further instructions by device, please see our eReader Hardware Guide.

eReader Software Guide

The eBook format you choose must be compatible with your computer, handheld device, or eReader operating system, and the reader software you use.

Reader Apps Compatible with iPhone®, iPad®, and iPod®touch

Bluefire Reader App - Is a free app compatible with iPhone®, iPad®, and iPod®touch that supports PDF and ePub formats.

Reader Apps Compatible with Android

Aldiko - Is a free app compatible with the Android that supports PDF and ePub formats.

Some Computer and Handheld Based Readers By Format

ePUB and PDF - Are readable on computers and handheld devices using Adobe Digital Editions (download for free).

ePUB can also be read on several mobile reading devices (Sony Reader, B&N Nook), and using the Mozilla Firefox browser add-in ePUB reader.

Offline content may also be read using any eReader compatible device, see our eReader Hardware Guide.

eReader Hardware Guide

*This chart is not all inclusive. Additional formats may be supported and additional reading devices are available.

**All Apple devices with the Stanza app installed will automatically download ePub files.

eBooks in ePub format may be read on several dedicated mobile reading devices (Sony Reader, B&N Nook, for example). The Amazon Kindle uses the MobiPocket file format.

Click here for a detailed list of eBook PDF and ePub supported devices.

For more information on what software is required to view your purchased book on a computer, eReader, or handheld device see our eReader Software Guide.

eBooks with DRM

ePub eBooks that are copy-protected with DRM must be downloaded and read using Adobe Digital Editions or software that is compatible with Adobe DRM. These books have the following restrictions to prevent the content from being posted or shared:

  • The provided link may be used on 6 different devices at different times.
  • This link is accessible from the original email.
  • Access may be restricted to use by a single consumer with authentication through an Adobe ID.
  • The downloaded file may not be transferred to a different device.
  • The eBook may not be shared with another user.
  • The eBook file may not be copied.

For more information on Adobe Digital Editions and DRM compatibility, follow these links:


iPad and iPhone Users

To read an ePub on an iOS device (e.g. iPhone, iPad) you must download the Bluefire Reader app.

Adding eBooks to Devices

Adding your eBook to your iPad or tablet

You can add your eBook to your iPad or tablet by logging into your account directly from the device using the tablets web browser.  You can make your purchase directly on the device, or log in with your device to download previously purchased titles.

To download titles directly to your device, log into your account by clicking Login as found in the upper right corner of the home page and click on My Account. This will take you to your My eLibrary to access previous purchases.  You may also login directly here.

For more detailed instructions on making a purchase directly from your iPad or tablet, see How to Install and Authorize Bluefire Reader App and  How to Purchase and Download an eBook for your iPad or tablet.

Adding your eBook to your Nook device

Install and authorize Adobe Digital Editions with your Adobe ID.

Authorize your NOOK

  • Connect your NOOK to your computer.
  • Start Digital Editions (Note: If you were already using Digital Editions, restart it so that it will find your NOOK device and start the Device Setup Assistant).
  • Click Authorize Device.
  • Click Finished to complete the process.

Your NOOK will now be listed/show up as one of your Bookshelves in Adobe Digital Editions—which means you’re ready to transfer books from your Adobe Digital Editions Library.

Downloading and transferring books from your Kobo Library

  • Sign into your Kobo account.
  • Go to your Kobo library, and click the Adobe DRM epub link.
  • You will be prompted to download or open an .acsm file. NOTE: If you downloaded a book and received an .acsm file, it is because the .ascm file is the license for the eBook you bought. To download the book, just open the .acsm file using Adobe Digital Editions.
  • Click Open, and the Adobe Digital Editions application will open up.
  • Adobe Digital Editions will open the file (which is a license for your book), download the rest of your book, and add it to your ADE library.
  • While you’re still in Digital Editions drag your book from your ADE library to the NOOK device listed under Bookshelves

Where to find your book on NOOK

Once the Kobo book has been transferred to your NOOK, it will appear in the My Files section of your library on your NOOK. There will be a folder called Digital Editions.  Once you tap on the Digital Editions folder, the eBook files transferred will appear on the screen, ready to open and read.